Securus Technologies has now adopted a training program for their field employees in which they earn an internationally-recognized certification. The training program is done through Building Industry Consulting Service International (BICSI), an organization that has training programs in the telecommunications industry, and their certifications cover field work such as installing fiber optic systems, copper-wired mediums, and wireless systems. Eleven Securus field workers recently received the BICSI Installer 1 Certification and received praise from company vice president Danny de Hoyos. He spoke of how BICSI’s program was the perfect platform for building field worker skills and establishing even better rapport with customers.
Securus Technologies has built telecom infrastructures for many correctional facilities across the US. The company was founded in 1986 in Dallas, TX and is currently run by CEO Rick Smith and COO Robert Pickens. Securus services all communications from phones, email, and in-house kiosks and tablets. Securus acquired JPay about only a year ago, and this has allowed inmates to file paperwork electronically, deposit funds or receive them, purchase commissary items, view jobsites, and many other things. Securus allows families and inmates to prepay for phone minutes, setup a personal billing option, or even receive voicemail.
One way that Securus has made visiting even easier is through its video visitation. The video visitation service connects anyone who has a webcam and internet access to an incarcerated inmate, and there are no waiting periods to do so. The program has led to many inmates improving behavior, improving morale, and saved both correctional facilities and inmate families money. Securus also has one of the most sophisticated databases of information that is connected to various local law enforcement directories, and can provide investigators important information to investigations. Securus’s Investigator Pro software has biometric recognition algorithms for monitoring inmate mail and phone calls.